Refund policy

1. Eligibility for Returns

We accept returns or exchanges only in the following cases:

• You received a wrong product.

• The product arrived damaged or defective.

2. Non-Returnable Items

• Books with signs of use, bent pages, or writing/highlighting.

• Products damaged due to customer handling.

• Digital products, sale items, or custom-made orders.

3. Return Request Process

• Contact us within 48 hours of receiving your order via WhatsApp at +92 329 5519759 with your Order ID and proof (photos/videos).

• Our team will review your request and confirm eligibility before approving the return.

4. Refund Method

• If approved, refunds will be issued via Bank Transfer, Easypaisa, or JazzCash within 7 business days after the returned product is received and inspected.

• For Cash on Delivery orders, refund will be made through a transfer to your account.

5. Shipping Costs

• Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (wrong/damaged item).

We aim to make your shopping experience worry free and will always work to resolve any genuine issues promptly.